Terms of Conditions

Relation between Horsegames.com and horseridingcoach.com
Horsegames.com.is a subsidiary of horseridingcoach.com, especially developed to host the Jumporama games and future development of horse games. Horseridingcoach.com is Australia’s Premier Instructor Training Company. Horseridingcoach.com and their owners, Bert & Marion Hartog, guarantee the delivery of products purchased on the online shop.


All purchases completed through horsegames.com are guaranteed and processed by horseridingcoach.com and are final.  The cooling off period is 7 days from the date of sale during which time the 7 Day Money-Back Guarantee will apply (see below for applicable conditions).  Goods will not be dispatched until full payment including shipping costs have been received in full.


Stock Runout
In the event of stock being exhausted, horseridingcoach.com reserves the right to supply ordered product/s to the earliest paying customer/s (verified by the date and time of successful transactions).  All subsequent payments will be refunded in full (including shipping charges) or placed on backorder with the purchaser's consent where future stock can be obtained. Although horseridingcoach.com will use its best endeavour to re-source run out items, we give no guarantee of future availability of any item and our liability is limited to a refund of the purchase price of that item and any associated shipping costs.


External Providers
All transactions processed through Eway and PayPal are conducted subject to their respective terms and conditions.  Horseridingcoach.com accepts no liability for non-completion of any transaction due to Eway or PayPal faults or policy changes and is under no obligation to dispatch goods in such instance.


All communication will be conducted in the following order of preference:

  • via regular email to the address provided by the purchaser
  • via telephone where it has been provided by the purchaser

At our sole discretion we may elect to correspond via postal mail to the postal address provided by the purchaser in the event that none of the above are available, are not responded to within 7 days, or for correspondence of a legal nature, however you agree that we are under no obligation to do so.


Unless otherwise agreed beforehand in writing by email, all items will be shipped Australia Postal services. Shipping prices quoted in our horsegamers.com shopping cart are subject to verification before the sale will be deemed to have been concluded.  Shipping prices quoted are to major capital cities within Australia only and may include a nominal handling fee.  In the event that shipping to a customer's location is higher than quoted, the extra charges will be passed on in full to the customer and the item/s will not be dispatched until full payment has been received. 

Unfortunately, despite our best efforts, sometimes items are not delivered as and when intended for a host of reasons.


Shipping Insurance
Insurance for items in transit is not included unless specifically agreed and quoted in writing with us before purchasing.  Horseridingcoach.com warrants that all items are dispatched in brand new condition and cannot accept liability for goods damaged in transit.  Horseridingcoach.com is not liable to replace or refund any items damaged in transit.


Abandoned Goods
If for any reason we are unable to dispatch items for which payment has been received for more than 30 days, the items will be deemed abandoned and we reserve the right to offer them for resale.  In this event, you agree that horeseridingcoach.com is released from any liability whatsoever in respect of your purchase.  Reasons whereby items will be deemed abandoned may include...

  • Where a street address has not been provided for courier delivery despite our email request.
  • Where legitimate additional shipping charges have not been paid by the purchaser despite our email request.
  • Where legitimate redelivery charges have not been paid by the purchaser despite our email  request.
  • Where items that have been returned under the 7 day money-back guarantee are found to have been opened or used and a legitimate redelivery charges have not been received despite our email request.
  • Where an item returned to us under warranty claim is found to have been damaged by human causes and legitimate redelivery charges have not been received despite our email request.


7 Day Money-Back Guarantee
If for any reason you are not completely satisfied with any item purchased from us through Horsegamers.com or horseridingcoach.com, you may return it within 7 days for a full refund (excluding shipping charges).  To qualify for this money-back guarantee, the item must be unopened and the original seals intact.  The cost of returning the item is to be borne by the purchaser.  By opening any purchased item, you thereby void this money-back guarantee.  Any items returned to horseridingcoach.com which are found to have been opened will be returned to the original purchaser only once reasonable shipping charges have been paid.  In the event that such shipping charges remain unpaid for more than 30 days, the original purchaser will forfeit their rights to the item meaning it can be disposed of at our discretion without any liability to compensate or reimburse the purchaser.


Except as provided for under our 7 Day Money-Back Guarantee, no refunds are available.


Except as otherwise stated, all items purchased are covered by a 30 day warranty during which time if the product is found to be defective it will be replaced or where the identical item is no longer available, refunded in full (shipping costs excluded).  Items are not tested prior to dispatch.  To be eligible for a warranty replacement or refund, the purchaser must return the faulty item/s to horseridingcoach.com at their own cost.  Items found to be damaged due to human causes  (including accidental damage) other than normal expected wear and tear will be excluded from this warranty.


Goods & Services Tax (GST) of 10% is included in your purchase as required under Australian taxation law.  Overseas purchasers are not exempt from paying GST, but may apply directly to the Australian Taxation Office for it to be reimbursed where eligible.  Horseridingcoach.com makes no warranty that any application for reimbursement of GST will be successful and accepts no liability therefore.  All purchasers will be issued with a Tax Invoice as required by Australian law.


Changes to Terms & Conditions
Horseridingcoach.com reserves the right to vary these Terms & Conditions at any time without notice.  All sales are deemed subject to the Terms and Conditions in place at the time of the sale.


Applicable Laws
All dealings with Horseridingcoach.com will be subject to and interpreted under governing laws in the state of Queensland in Australia without reservation and by purchasing, you agree to this.

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